Guidelines for Outpatient Service
Outpatient Service Hours
From Monday to Sunday: 8:00-12:00 14:00-17:00
Offsite booking: 0-7 days in advance
Onsite booking: self-service machine, toll booth
By Wechat: To search Wechat official account of Shenzhen University General Hospital
By Telephone: 0755-21839888/21839889/114
Mobile app: Health 160
To save your valuable time, please try booking in advance. Self-funded patients need to bring valid certificates. Patients with medical insurance need to bring medical insurance cards. Registration is valid in the same day.
During the first visit, patients can make appointments after setting up files.
Patients who have paid for appointments shall go to the triage desk for follow-up examinations.
Registration toll booths are set in the first, second and third floors of the outpatient department. Every clinic area is equipped with self-service booking machines.
General outpatient service: 25 yuan, Associate chief physician: 33 yuan, Chief physician: 50 yuan.
Diagnosis, Treatment and Payment Procedures
Patients shall wait for treatments at the triage tables with registration forms, and patients who have registered online shall wait for treatments with the outpatient number at the triage table.
Patients can pay via mobile phones by scanning the QR code on documents or by following the WeChat official account of Shenzhen University General Hospital. Patients can also pay at the toll booths or self-service machines.
For related medical examination, please go to the corresponding departments according to the application form after paying the fee, or make an appointment in advance.
To get laboratory and examination reports
Patients can print the laboratory and radiation reports by self-service machines. Other examination reports are available in the corresponding departments. Patients can check the examination reports online by following the WeChat official account of Shenzhen University General Hospital.
To get the medicine
Prescriptions are valid in 24 hours. Patients can get the medicine with paid prescriptions in the pharmacy on the first floor.
Inpatients shall go to the admission office with outpatient records and admission notices on the first floor of the inpatient department for the admission procedures .
Service for the convenience of patients
Convenient services such as onsite registration, pre-examination triage, medical guidance, providing disease diagnosis certificate, wheelchair, flatbed trailer, water cup, paper, pen, needle and thread, copying, mobile phone charging and health education materials are available in the outpatient department hall.
Drinking water is free of charge in every outpatient clinic area.